Jays Claims Management Privacy Policy
This Privacy Policy applies to all your dealings with Jays Claims Management (a division of Jays Management Pty Limited ACN 111 359 329) (“Jays”) in relation to personal information we obtain. Jays is bound by the Privacy Act 1988 (Cth) (“the Act”) and the Australian Privacy Principles (“The APPs”) set out therein in respect to personal information.
“Personal information’ is defined under the Act as ‘information or an opinion about an identified individual, or an individual who is reasonably identified whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not’.
Your acceptance of this Privacy Policy
By providing us with your personal information or entering into contracts with us, you agree to the terms of the Privacy Policy. Depending on the manner in which you communicate with Jays Claims Management, further privacy information may apply in addition to the matters discussed in the Privacy Policy.
From time to time Jays Claims Management may update this Privacy Policy. When changes are made, we will revise the date of last update listed at the end of this Policy. We encourage you to check our website regularly for any updates to our Privacy Policy.
Links
Our website may contain links to other websites. Jays is not responsible for the practices employed by websites linked to, or from, our website. We encourage you to be aware of when you leave our website, and to read the privacy policies of all websites.
What kinds of information do we collect and hold?
Personal Information
Jays only collects and receives personal information where the information is reasonably necessary for one or more of our functions or activities. Personal information collected may include health information, the individual’s name, contact details, date of birth, gender records of communication between Jays and yourself, applications or devices you use to access our services; and any other information disclosed by you.
How do we collect and hold your personal information?
Personal Information
Jays Claims Management collects and holds personal information in a variety of ways. For example, personal information may be collected: when you fill out a form, deal with us over the phone, send us a letter, send us an email and in connection with other services and activities we make available.
Jays Claims Management will collect personal information directly from you where it is reasonable and practicable to do so. Sometimes we may be required to collect information from a third party, medical practitioners, other health professionals, legal representatives and other consultants.
You may refuse to supply personal information where it is lawful and practical to do so. However, if you do so it may prevent Jays Claims Management being able to handle your claim.
Unsolicited Information
If Jays Claims Management receives unsolicited personal information and we determine that we could not have collected the personal information from you, and the information is not contained in a Commonwealth record, we will, as soon as practicable but only if it is lawful and reasonable to do so, destroy or de-identify the information.
Passive Information Collection
Jays uses various technologies, such as cookies, to collect anonymous information from users of its website. This information helps us analyse website traffic and guide developments of the website. This information includes statistics on how our visitors use the Jay’s website, social media channels and other internet services provided.
By interacting with Jays and its corporate website, you consent to the process of data about you by Google in the matter described in Google’s Privacy Policy for the purposes set out above. You can opt-out of Google Analytics for display advertising using the Ads Settings and/or by using the Google Analytics Opt-out browser add-on. Please note that if you opt-out, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you in the matter and for the purpose set out above.
Why do we collect, hold, use and disclose your personal information.
Jays Claims Management collects, holds, uses and discloses personal information: for the purpose for which it was collected, for any purpose to which you have consented to, or for any related purpose where you would reasonably expect us to use or disclose the information.
How do we use and disclose your personal information
Disclosure of personal information to third parties
We may be required to disclose personal information to third parties. The type of third parties we may disclose your personal information to include: our clients, our insurers, regulatory bodies, contractors or any other agent, investigator, medical practitioners, other health professionals, legal representatives and other consultants who we engage to undertake our business functions and activities from time to time or who assist us in undertaking our business functions and activities.
Cross-border disclosure of personal information
In conducting our business, Jays Claims Management may be required to disclose personal information to third parties operating outside of Australia. The countries in which these recipients may be located will vary from time to time, but may include New Zealand other countries where Jays Claims Management or its agents engages third parties.
Under APP 8.1 an APP entity (an agency or organisation) who discloses information to an overseas recipient has an obligation to ensure that the recipient does not breach the APPs in relation to the information unless the APP entity reasonably believes that the overseas recipient is subject to similar privacy laws as applied under the Act.
The obligation under APP 8.1 does not apply to an APP entity if the APP entity expressly advises the individual of its obligations under APP 8.1 and the individual consents to those obligations not applying to the APP in which case the APP entity will not be accountable under the Act and the individual will not be able to seek redress under the Act. The risks associated with the individual giving that consent are that the overseas recipient may not be subject to any privacy obligations or to any principles similar to the APPs, the individual may not be able to seek redress in the overseas jurisdiction and the overseas recipient is subject to a foreign law that could compel the disclosure of personal information to a third party such as an overseas authority. Your continued use of this website and you continued dealings with us constitute that consent.
How do we protect your information?
Jays Claims Management maintains appropriate security, data collection, storage and processing practices to ensure reasonable steps are taken to protect your personal information from misuse, interferences, loss authorised access, modification or disclosure. Where this information is no longer required, Jays Claims Management will take reasonable steps to destroy or de-identify the information.
How can you access or correct your personal information?
Accessing your personal information
To access the personal information we hold about you, please send a written request to the Privacy Officer. Generally, Jays Claims Management will try to grant access to the personal information. We may charge for giving access to the personal information.
Jays Claims Management may refuse to give access to the personal information where for example giving access would disclose commercially sensitive information or information relating to existing or anticipated legal proceedings. If we refuse to provide you with access to personal information held about you by us, then we will provide written reasons for the refusal and advise you of available avenues of redress.
Correcting your personal information
Where necessary, Jays Claims Management takes reasonable steps to ensure the personal information we collect and disclose is accurate, up-to-date, complete and relevant.
If it discovers the information is inaccurate, out of date, incomplete, irrelevant or misleading, Jays Claims Management will take reasonable steps to correct the personal information. If you find that information we hold about you is incorrect, please request its correction free of charge by contacting our Privacy Officer. In your request for correction, you can request that we notify any other ‘Australian Privacy Principles entity’ (“APP entity”) (as defined by the Act) of the correction if successful. If we refuse your request for correction, we will provide written reasons for the refusal and advise you of the mechanisms available to you to complain about the refusal.
How can you complain about a breach of the Act?
If you believe an act or practice of Jays Claims Management has engaged in has breached the Act, you can lodge a complaint free of charge by contacting our Privacy Officer.
If you are unhappy with our resolution of your complaint or with the way Jays Claims Management has handled your complaint, you may be able to refer to the matter to the Office of the Australian Information Commissioner (“the Commissioner”) (see http://www.oaic.gov.au for further details).
How do you contact us?
If you have any questions about this Privacy Policy or our handling of your information, please contact our Privacy Officer: Zac Olbery at jays@jaysclaims.com.au
This Privacy Policy was last updated on 9 September 2015.
